1. Introduction
Welcome to TAT Stadium (accessible via https://www.tatstadium.com). Located at 1160 Birchmount Rd #4, Scarborough, ON M1P 2B7, TAT Stadium is a premier multi-sports facility dedicated to providing top-tier court reservations and athletic experiences. We appreciate your business and your trust.
This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or book our courts. By using our website and utilizing our services, you agree to the terms outlined in this Privacy Policy and our accompanying Terms of Service.
2. Data Collected
Data Storage Location
TAT Stadium is a Canadian business operating out of Ontario. Our website and booking systems are hosted on secure servers designed to protect your data. We ensure our hosting partners maintain strict security standards to safeguard your personal information.
Registration and Booking Data
If you register an account on our website or book a court, we store your name, email address, phone number, and any additional personal information provided in your user profile.
User Control: You can view, edit, or delete your personal information at any time (with the exception of changing your username, if applicable).
Admin Access: Website administrators can also view and update this information to assist with your bookings.
Payment and Purchase Data
To reserve a multi-sports court, you will be required to provide payment information. This transaction data is securely processed by our third-party payment processors. We do not store full credit card details on our local servers; we only retain data necessary to confirm your booking, process refunds, and track your reservation history.
Customer Support Data
If you contact us for assistance or regarding a booking issue, the information you provide in your request is used to resolve your inquiry. This data is strictly used for customer service and troubleshooting purposes.
Comments and Reviews
When visitors leave comments or reviews on our website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.
Contact Forms
Information submitted through contact forms on our website is sent directly to our secure company email. These submissions are retained solely for customer service purposes; they are never shared with unauthorized third parties or used for unrelated marketing purposes without your consent.
Google Analytics
We use Google Analytics on our website for anonymous reporting of site usage and traffic trends. No personally identifiable data is stored via this process. If you would like to opt-out of Google Analytics tracking, you may use the Google Analytics Opt-out Browser Add-on.
Cases for Using Personal Data
We use your personal information strictly for legitimate business purposes, including:
Verification: Identifying you when you log into your account or check in at the facility.
Booking Management: Processing your court reservations, rentals, and schedule changes.
Customer Support: Providing assistance, responding to inquiries, and resolving booking disputes.
Facility Updates: Sending important operational updates, safety protocols, or changes to facility hours.
Security & Fraud Prevention: Monitoring account activity to prevent unauthorized bookings, fraudulent transactions, and to ensure the physical and digital safety of our patrons.
User Experience: Customizing our website functionality to make your booking experience as smooth and efficient as possible.
3. Embedded Content
Pages on this website may include embedded content (such as videos, social media feeds, or interactive maps). Embedded content from other websites behaves in the exact same way as if you had visited those websites directly.
These external platforms may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content; especially if you have an account and are logged into that specific website.
Below is a list of the third-party services we may use on our site:
We may use the Facebook page plugin or widgets to display our social media updates directly on our site. Facebook operates under its own privacy and cookie policies, over which we have no control. For more details on how they handle your data, please review the Facebook Privacy Policy.
X (Formerly Twitter)
We may integrate feeds from X to share real-time updates and news about our sports facility. X manages its own cookie and tracking protocols. To understand how they utilize your information, please view the X Privacy Policy.
YouTube
We may embed YouTube videos on our website to showcase our courts, facility highlights, or promotional events. YouTube (owned by Google) governs its own data collection and cookie settings. You can read more about their practices in the Google Privacy Policy.
4. Cookies
This website uses cookies, small text files placed on your device to help provide a better user experience. In general, cookies are used to retain user preferences, store information for court booking sessions, and provide anonymized tracking data to third-party applications like Google Analytics.
While cookies generally exist to improve your browsing experience, you may prefer to disable them on this site and others. The most effective way to do this is to disable cookies directly in your internet browser. We suggest consulting the Help section of your browser for step-by-step instructions.
Necessary Cookies (All Site Visitors)
Security & Performance Cookies: We use web optimization and security services (such as Cloudflare) to protect our website from malicious traffic, identify legitimate users behind shared IP addresses, and apply essential security settings. You can find more information via the Cloudflare Privacy Policy.
Session Cookies: These are generic, temporary cookies used to identify your unique, active session on our website so the system can remember your actions (like keeping items in a reservation basket) as you move from page to page.
Necessary Cookies (Additional for Logged-In Customers)
If you create an account and log into our booking platform, additional secure cookies are generated to manage your session:
Authentication Cookies: Secure, encrypted tokens are used to recognize that you are logged into your account, allowing you to access your personal dashboard, manage your court reservations, and securely update your profile.
System Functionality Cookies: These cookies test whether your browser accepts cookies necessary for the booking system to operate correctly.
Interface Preference Cookies: These are used to remember your display preferences, custom layout settings, and dashboard views so you do not have to reset them every time you log in.
5. Who Has Access To Your Data
If you are a casual visitor to our website and do not have a registered account or an active booking, we do not retain or view any personally identifiable information about you.
If you are a client with a registered account or have booked a multi-sports court, your personal information can only be accessed by:
System Administrators: Our technical team who maintain the website infrastructure, secure our databases, and ensure the booking platform is running correctly.
Authorized Facility Staff and Management: Our front-desk staff and management team who require access to client accounts, contact details, and reservation histories in order to manage court schedules, check you in upon arrival, process payments or refunds, and provide customer support.
6. Third Party Access to Your Data
We do not sell, rent, or share your personal data with third parties for marketing purposes, nor do we disclose information that reveals your personal identity (such as your email or name) to unauthorized external entities.
The only exceptions to this rule are trusted partners with whom we must share limited data strictly to provide the services you expect from us. These include:
Booking & Scheduling Systems
We utilize Skedda as our online venue management and scheduling platform to handle court reservations. When you book a multi-sports court at TAT Stadium, the personal information you provide, such as your name, email address, telephone number, and organization name, is securely processed through the Skedda system to schedule your rental, track facility capacity, and send you automated booking confirmations.
Skedda maintains strict, industry-standard physical and digital security protocols (including encrypted data storage and FIPS-validated AES-256 symmetric encryption) to ensure your data is protected. For full details on how your booking information is managed, please review the Skedda Privacy Policy.
Secure Payment Processors
When you book a court, your payment details are processed securely through our integrated third-party payment gateways. They receive only the data necessary to securely process your transaction and combat fraud, governed by their own strict privacy policies and PCI-DSS compliance standards. We do not store credit card numbers on our own servers.
Communication Tools
We use secure email and customer service platforms to manage our inquiries and send you automated receipts or updates. These platforms handle only the contact details you explicitly provide so that we can successfully communicate with you regarding your rentals.
7. How Long We Retain Your Data For
We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or administrative reporting requirements.
Account and Profile Data: If you register an account on our website or booking platform, we store the personal information you provide in your user profile for as long as your account remains active. You can view, edit, or delete your personal information at any time (except for changing your username, if applicable). Website administrators can also view and update that information to assist with account maintenance.
Booking and Transaction Records: Financial transaction logs and reservation histories are retained for a longer period to comply with local Canadian tax laws, accounting standards, and business auditing requirements.
Comments and Interaction Metadata: When you leave a comment or review on our website, the comment and its metadata are retained indefinitely. This allows our system to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Communication Logs: Correspondence sent through our contact forms or customer service channels is retained as long as necessary to fully resolve your inquiry and maintain historical context for future customer support needs.
8. Security Measures
We take the security of your personal data seriously and implement robust technical and organizational measures to protect it.
Data Encryption: We use the SSL/HTTPS protocol across our entire website. This securely encrypts all communications between your device and our servers, ensuring that your booking details, payment data, and personally identifiable information cannot be intercepted or hijacked by unauthorized third parties during transmission.
Access Control: Inside our organization, access to user accounts and scheduling data is strictly limited to authorized personnel who require it to perform their operational duties.
Incident Response & Data Breach Protocol: In the highly unlikely event of a data breach, our system administrators will immediately execute our incident response plan to isolate the issue and restore system integrity. In compliance with Canadian privacy regulations, we will promptly notify affected users and relevant authorities if there is a real risk of significant harm, and we will initiate password resets or security updates where necessary to protect your account.
General Rights
If you have a registered account on our website, have booked courts at our facility, or have left comments, you have specific rights regarding your personal data:
Right to Access: You can request a copy of the personal data we retain about you, including any information you have explicitly provided to us.
Right to Erasure (Right to be Forgotten): You can request that we delete or erase the personal data we have stored. Please note that this does not include any data we are legally, administratively, or contractually obligated to retain for business operations, security purposes, or Canadian tax reporting.
Impact of Data Deletion: In short, we cannot erase data that is vital to you being an active customer (such as basic contact details tied to an upcoming or past reservation). If you request the complete erasure of your data, we will no longer be able to manage your active bookings or provide customer support services to you.
Canadian Privacy Compliance (PIPEDA)
Your privacy is critically important to us. As a business operating in Ontario, Canada, TAT Stadium complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to ensuring your data is collected with consent, used only for its intended purpose, and kept secure.
If you wish to exercise your rights to view, correct, or request the deletion of your personal data, please contact our management team directly through our official contact channels.
10. Third Party Websites
TAT Stadium may post links to third-party websites on our platform (such as athletic associations, community partners, tournament organizers, or map services).
No Liability for External Sites: These third-party websites are not screened for privacy or security compliance by TAT Stadium. By using our website, you release us from any liability for the conduct, content, or privacy practices of these third-party websites.
Social Media Interaction: All social media sharing links or platform icons (such as Instagram, Facebook, or X) displayed on our site do not connect you to or share data with any of the associated third parties unless you explicitly click on them.
No Third-Party Beneficiaries: Please be aware that this Privacy Policy, along with any other policies or amendments in place, does not create rights enforceable by third parties, nor does it require the disclosure of any personal information relating to members or users of our service.
TAT Stadium bears no responsibility for the information collected, stored, or used by any third-party website or advertiser. We strongly recommend that you review the privacy policy and terms of service for every external site you visit through third-party links.
11. Release of Your Data for Legal Purposes
At times, it may become necessary or legally required for TAT Stadium to release your personal information in response to valid requests from regulatory authorities, law enforcement agencies, or private litigants.
Good Faith Disclosure: You agree that we may disclose your information to a third party where we believe, in good faith, that it is necessary or appropriate to do so for the purposes of a criminal investigation, civil action, or other pressing legal matters.
Subpoenas and Legal Orders: In the event that we receive a legal subpoena, court order, or search warrant affecting your privacy, we may elect to notify you to provide an opportunity to challenge the order, or we may attempt to challenge it on your behalf, but we are under no obligation to do either.
Fraud and Prevention of Harm: We reserve the right to proactively report activity and release your information to third parties or law enforcement where we believe it is prudent to do so for legal reasons, such as a reasonable belief that you have engaged in fraudulent activities, property damage, or actions that threaten the safety of our facility, staff, or other patrons.
Liability Release: You release TAT Stadium, its owners, and its operators from any damages or claims that may arise from or relate to the release of your information to law enforcement agencies, government bodies, or private litigants acting under valid legal processes.
Jurisdictional Compliance: Any sharing or passing on of personal data for legal purposes will strictly be executed in compliance with the federal laws of Canada and the provincial laws of Ontario.